Senior Analyst, IT Manufacturing

Location: El Segundo, CA
Job Description:
We are seeking a highly motivated individual to join as a IT Manufacturing Systems Support Analyst II / III. You will work with the technology team in supporting the efforts in a new area for a leading biopharmaceutical company. This role will be a hands-on resource reporting to the IT Site Head at the El Segundo, CA manufacturing facility.

• Supports manufacturing related systems like Oracle EBS, instrumentation, labelling at the manufacturing facilities and serves as liaison with Corporate IT Tier 1 or Tier 3 support team for escalations.
• Leads application issue resolution and identified Tier 2 level responsibilities such as master data change management (formula/routings/recipe/operations) and system interface troubleshooting.
• Identifies EBS requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with potential and actual clients and with other persons in a position to understand requirements
• Documents/diagrams functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems
• Facilitates use case/story boarding for new systems/software or enhancements related to Oracle EBS
• Coordinates the successful rollout of EBS changes not limited to communication, training, support, documentation
• Develop, revise and review departmental SOPs, qualification/validation protocols and reports with ongoing awareness to changes in business or regulatory
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues
• Provide updates at daily and weekly meetings
• Document incidents and problems and corresponding solutions
• Supports queries and reports to address operating needs
• Able to provide support after-hours
• Other duties as assigned

• Bachelor's degree in Computer Science or related discipline
• At least 5 years of experience in Oracle master data management/configuration in an IT manufacturing support function (ERP, MES, LIMS), ideally in a biotechnology or pharmaceutical company
• Understanding of techniques and practices in installation, maintenance and troubleshooting of network hardware, computer workstations, servers and software
• Track record of providing a high level of customer service to internal customers
• Demonstrated working knowledge in developing applications compatible for multiple web browsers, both mobile and desktop based, including Microsoft Internet Explorer, Apple Safari, Firefox, and Google Chrome.
• Working knowledge of quality systems and regulatory requirements (21 CRF Part 11/210/211).
• Excellent interpersonal, verbal and written communication skills are essential in this collaborative work environment
• Comfortable in a fast-paced small company environment with minimal direction and able to adjust workload based upon changing priorities
Warmest regards,
Aileen Bradley
Addastaff Consulting, Inc.
Senior Technical Recruiter
650-638-9633 x303

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